Tips and Tricks

Internet connection

  • Use a network cable if possible to establish a stable and fast Internet connection.
  • Please stop all downloads, streaming services or similar to ensure a stable Internet connection during the video consultation session.

Lighting conditions

  • Make sure you have favorable lighting conditions. Feel free to turn on your deck lights.
  • Be sure to avoid sitting with your back to a window or other light source.

Eye contact

  • Position yourself clearly visible in front of the camera so that the person you are talking to can see you properly.
  • Don’t just look at the screen, but also into the camera from time to time.


  • Ideally, you’ll be sitting in front of a neutral white wall so that your face is best shown off in contrast.
  • Pay attention to your background. Keep in mind that your therapist or doctor will get a „glimpse“ of your private space.

Background noise

  • Ideally, you should use a headset for the video consultation. This cuts out background noise and makes you easier for your conversation partner to understand.
  • Try to avoid or minimize background noise so that you are not distracted during the video consultation and can talk undisturbed.


  • Make sure that you have saved your documents (e.g. findings, MRI data or X-rays) that you would like to discuss in the video consultation saved on your computer.
  • If parts of the body play a role in the video consultation, prepare to show them if necessary.
  • Think about questions you would like to clarify in advance and write them down.

Wir beraten Sie gerne!

Christoph Walz
Senior Key Account Manager
Paulina Gawin
Senior Key Account Manager


Vielen Dank für Ihre Nachricht! Wir werden uns schnellstmöglich bei Ihnen melden.
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